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MCS Technology Helpdesk

MCSD Technology Helpdesk

To facilitate technology support for students and families, a helpdesk phone line (315-926-2410) and email have been set up.  Email is the preferred method of communication, but voice messages can also be left at the direct phone line.  When emailing or calling, please provide as much detail about your problem or question as you can, along with the student’s name, grade and your contact information.


Faculty and Staff can email the helpdesk, or enter tickets directly using this link or the shortcut on the desktop of windows pc's.


A 3D rendering of a person sitting at a desk and using a computer.

MCS Technology Helpdesk

(315) 926-2410

Chromebook troubleshooting tips, try these before contacting the helpdesk

  1. Try powering off and restarting the device.
  2. Make sure the chromebook is charged.
  3. Limit the number of tabs open at one time.