Return to Headlines

Technology Helpdesk Information

The technology department will be continuing to support the MCS community as much as possible during the closing of our school buildings, primarily utilizing remote access.  To facilitate communication for students and families to support a helpdesk phone line (315-926-2410) and email have been set up.  Email is the preferred method of communication, but voice messages can also be left at the direct phone line.  When emailing or calling, please provide as much detail about your problem or question as you can, the student’s name and grade, and your contact information.  The technology team is responding as quickly as possible to messages, but working with limited staff and access. We appreciate your patience!

Chromebook troubleshooting tips, try these before contacting the helpdesk

  1. Try powering off and restarting the device.
  2. Make sure the chromebook is charged.
  3. Limit the number of tabs open at one time.

At this time we can not send devices out for repair and have very limited spare devices for replacements.  If you do have a chromebook that is not functioning, we are asking homes with more than one student to share devices as much as possible.  Our first priority will be to have at least one functioning device per household.

Faculty and staff should continue to utilize ML Workorders (link as their primary “helpdesk” but can also utilize the call in or email option if necessary.  The link for ML is in the “Quicklinks” section of the main MCS webpage.

MCS Technology Helpdesk

(315) 926-2410